If the complainant feels the issue has not been satisfactorily resolved, they may provide the original documentation and the response from the Program Participant to the appropriate SFI Implementation Committee Inconsistent Practices Program, which shall investigate and respond to the allegations within 45 days. The SFI Implementation Committee shall provide copies of its findings and any recommended actions to both the Program Participant and the complainant. The Program Participant shall forward the results of the SFI Implementation Committee investigation to its certification body.
In the event litigation is involved between the complainant and Program Participant, the inconsistent practices process shall be suspended pending resolution of the litigation. It shall be restarted following resolution of the litigation if SFI nonconformity issues remain.